Privacy Policy

Krabi Voyager Seatour Co., Ltd., Ao Nang, Krabi, Thailand. Email: bookings@krabivoyager.com. WhatsApp: +66 97 030 5320.

When you book a tour we ask for the information we need to run your trip: the lead guest's name, email address and WhatsApp number; your hotel or pickup area; how many adults, children, toddlers and infants are travelling; dietary needs, allergies and any notes or special occasions you choose to share; and your preferred tour, date and departure time.

We also record technical details that help us protect the booking system, such as the IP address a booking was made from, the language you used and the time of the booking.

Our accident insurance requires the full name of every passenger on board and, for the insurance policy, passport or ID information. This information is used only to arrange insurance cover for your trip and to comply with safety requirements.

Passport numbers are stored encrypted on our systems. They are never written to log files, never shown in URLs and never shared with anyone other than our insurer where required.

Online deposits are processed by Stripe on Stripe's secure checkout page. Your card details are entered directly with Stripe and are never stored by us. We only receive confirmation that a payment was made, the amount, and a payment reference.

Stripe's own privacy policy applies to the payment step.

Booking confirmations, deposit receipts and vouchers are sent by email through our email delivery provider. If you contact us on WhatsApp or Instagram, those platforms process your messages under their own terms.

We do not send marketing newsletters. Any email we send relates to your booking or a question you asked.

We process booking data to perform the contract with you (running your tour), to meet legal and insurance obligations, and — for security records such as IP addresses — because we have a legitimate interest in protecting our booking system from abuse.

Your booking is seen by the Krabi Voyager team, the captain and crew assigned to your trip (names, pickup details and dietary needs only), our insurer (passenger details required for cover), Stripe (payments) and our email provider (delivery of booking emails). We do not sell or rent personal data.

We keep booking records for 5 years after the trip, which is the period Thai accounting and tax rules require, and our insurer may need them within that time if a claim is made.

Passport and ID details are kept only while the insurance cover for your trip could still be needed, and are deleted 1 year after the trip date. Nothing is kept longer than these periods unless the law requires it.

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to bookings@krabivoyager.com and we will respond personally.

Thailand's Personal Data Protection Act (PDPA) applies to us. If you are visiting from another country, your local data protection rights may also apply.

This website uses cookies that are strictly necessary to remember your language and to keep a booking session working. These are always on.

With your permission only, we also use the Meta Pixel (Meta Platforms, the company behind Facebook and Instagram). It tells Meta which pages you viewed and whether you started or paid for a booking, with the amount, so we can measure our ads and show them to people likely to enjoy our tours. Meta may link this to your Facebook or Instagram account under its own privacy policy.

With your permission only, we also use the OpenAI Ads measurement pixel (OpenAI, the company behind ChatGPT), which works the same way: it tells OpenAI which pages you viewed and whether you started or paid for a booking, with the amount, so we can measure the ads we run in ChatGPT.

We never send Meta or OpenAI your name, passport details or booking link, and the pixel does not run on your private booking page or voucher. If you accepted cookies, then when you go to the payment page, and again once you have paid, our website and our server tell OpenAI about that booking step and the amount due or paid, together with your email address and phone number in one-way encrypted form (SHA-256, which cannot be turned back into the original), your IP address and browser details, so OpenAI can match the booking to the ad you saw. We delete the IP address and browser details from our systems as soon as this is sent. None of this happens until you press "Accept" on the cookie notice, and you can change your mind at any time with "Cookie settings" at the bottom of every page.

We may update this policy as the business develops. The version on this page is the current one.